City of Sapporo > What to Do in an Emergency > Emergency number 119 (ambulance/fire department/injury or sudden illness)

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Update:November 17, 2016

Emergency number 119 (ambulance/fire department/injury or sudden illness)

If you need an ambulance or the fire department because of sudden illness, injury or a fire, dial 119 and tell them

  1. what happened (fire, injury, need for emergency treatment, etc.),
  2. where you are (address, etc.), and
  3. your name.

The 119 number connects from anywhere in the nation 24 hours a day and the dialing fee is free of cost. There is a system in place allowing call-takers at the Fire Command and Control Center to operate computer software in order to communicate in a foreign language (Languages available: English, Chinese, Korean, Russian, and Thai) with a caller. Using this system, short phrasal conversations such as “yes/no”, “it’s a fire/we need an ambulance” can be carried. Beginning October 2016, interpreters will be available for the following six languages (English, Chinese, Korean, Russian, Thai, and Malay) in the event of a report.  

It may also be effective to pass the phone over to a person nearby who speaks Japanese.

Words useful in an emergency

救急車(ambulance)

Kyukyusha

犯罪(crime)

Hanzai

消防車(fire truck)

Shobosha

泥棒(burglar)

Dorobo

助けて!(help!)

Tasukete

殺人(murder)

Satsujin

けが(injury)

Kega

強盗(burglar)

Gouto

病気(illness)

Byouki

暴行(violence)

Bouko

骨折(bone fracture)

Kossetsu

けんか(fight)

Kenka

意識不明(lost conscious)

Ishiki Fumei

やけど(burn)

Yakedo

交通事故
(traffic accident)

Kotsu Jiko

出血(bleeding)

Shukketsu

火事(fire)

Kaji

呼吸(breathing)

Kokyu