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Update:June 25, 2018

Sapporo City Call Center

"Can I ask you something ?"
Sapporo City Call Center is an informational service system provided by the City of Sapporo. We are pleased to answer your quick questions regarding official procedures at the city office, living in or visiting Sapporo, such as information on events, public transportation, etc.

- Sapporo City Call Center -
You can access this service when you need answers in the following ways.
To search FAQs, please enter keywords you want to search into the box below.

Phone : 011-222-4894
FAX : 011-221-4894
If you contact us by FAX, please include your fax number on the form.
E-mail :
Open throughout the year 8:00 - 21:00
Support available in English,Chinese,Korean and Japanese

You can reach us by phone, fax, and e-mail during our business hour. Please understand we may answer your inquiry after next business day



Sapporo Citizen Contact Center

You might ask us...

  • What time is the opening hours for the Sapporo TV Tower open ?
  • How can I get to Hitsujigaoka Observation Hill  from Sapporo Station ?
  • I am planning to visit Sapporo in the winter, so I was wondering what kind of events there are during this season, etc.
  • Do I have to go through specific procedures to move ?
  • What procedures do I need to follow to register for national health insurance ?
  • How do I separate my garbage ?